Consumer Guarantees & Refund Policy

Effective Date: 1 January 2026  |  Entity: LUMINAR HOSPITALITY AUSTRALIA PTY LTD (ABN 51 629 291 290)

1. Australian Consumer Law Compliance

Our dining and hospitality services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with the service, you are entitled to cancel your service contract with us and to a refund of the unused portion, or to compensation for its reduced value.

2. Reservation Cancellation & Deposit Refunds

We understand that schedules and personal circumstances change. Our table deposit refund guidelines are structured as follows:

• Standard Dining (Up to 5 Guests): No cancellation fees apply. Notice of cancellation via phone or email is appreciated at least 6 hours prior to service.
• Group Bookings (6+ Guests): Deposits are 100% refundable if cancellation or party size reduction is received at least 24 hours prior to the scheduled booking time.
• Private Dining & Exclusive Buyouts: Custom cancellation terms detailed in your private event agreement will govern venue buyout deposits.

3. Food & Beverage Quality Remediations

If any dish or beverage does not meet your reasonable expectations or fails to reflect its menu description, please bring it to the immediate attention of our floor manager. We will happily recook the dish to your preference, provide an alternative course, or remove the item from your final bill.

4. Contact Us for Inquiries

For any refund, billing, or reservation questions, please contact our guest services desk:

Guest Services & Accounts Desk
LUMINAR HOSPITALITY AUSTRALIA PTY LTD
142 Gertrude Street, Fitzroy VIC 3065, Melbourne, Australia
Phone: 1300 586 462  |  Host Desk: +61 3 9419 8274
Email: contact@luminarmezcal.com